Terms & Conditions

1. TERMS OF USE

Thank you, for using GENNI.

For your information: “BLENDORA SERVICES PRIVATE LIMITED”, is a company incorporated under the Companies Act, 2013 with its registered office at Jawahar Rd, Street No.18810, Dudhrej (M), Surendranagar, Wadhwanicity, Gujarat, India, 363001, Haryana (hereinafter referred as “We”/ “Blendora”/ “Us”/ “Our”).

The terms and conditions/ terms of use (“Terms”) governing the GENNII PLATFORM (defined later) and the Services (defined later) follow:

2. ACCEPTANCE OF TERMS

These Terms are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Blendora’s [●] (“Site”) and/or any related mobile or software applications (collectively referred to as, “GENNII PLATFORM”) including but not limited to the services offered by Blendora via the GENNII PLATFORM or otherwise (“Services”).

Your use/ access of the GENNII PLATFORM shall be governed by these Terms and Conditions. By accessing the GENNII PLATFORM, you agree to be bound by the Terms and acknowledge that it constitutes an agreement between you and Blendora. You may not access the GENNII PLATFORM and use the Services if you do not accept the Terms or are unable to be bound by the Terms/ the Privacy Policy (as mentioned in Clause.

The terms ‘visitor(s)’, ‘user(s)’, ‘you’, ‘your’, ‘customer(s)’ hereunder refer to the person visiting, accessing, viewing, browsing through and/or using the GENNII PLATFORM at any point in time.

Should you need any clarifications regarding the Terms, please do write to us at [●]

3. SERVICES OVERVIEW

The GENNII PLATFORM serves as a marketplace where consumers can engage with third-party sellers offering products and services. To clarify, Blendora itself does not provide any services beyond operating the platform for transactions at your own expense and risk, and any other services specifically notified in writing. The services available on the GENNII PLATFORM are limited to certain regions within India.

Blendora is not involved in or responsible for any transactions between you and third-party sellers. We have no control or influence over the products or services provided by these sellers, including their pricing. As a result, Blendora disclaims all warranties and liabilities related to the products or services offered by third-party sellers on the GENNII PLATFORM.

4. ELIGIBILITY

Individuals who are considered “incompetent to contract” under the Indian Contract Act, 1872, such as minors or undischarged insolvents, are not permitted to use or access the GENNII PLATFORM. If you are a minor (under the age of 18), you may use the GENNII PLATFORM only under the supervision of an adult parent or legal guardian who is “competent to contract” and agrees to these Terms. However, even with supervision, you are prohibited from purchasing any products intended for adult use or restricted to minors, including tobacco products.

The GENNII PLATFORM is designed for end-consumers looking to purchase products or avail services for personal, domestic use. Retailers, institutions, wholesalers, and other business users are not eligible to use the platform.

To ensure compliance with these eligibility requirements, Blendora employs algorithms and pre-determined criteria. Consequently, your access to the platform may be restricted or blocked if it overlaps with these criteria. If you believe you are a legitimate user and encounter issues, please contact us for assistance.

5. USER CONDUCT AND RULES ON THE PLATFORM:

You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:

a) You shall not host, display, upload, modify, publish, transmit, update or share any information which:

belongs to another person and to which You do not have any right to
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
is misleading in any way
involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”
promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous
infringes upon or violates any third party’s rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity
contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page)
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses
contains video, photographs, or images of another person (with a minor or an adult).
tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users
interferes with another USER’s use and enjoyment of the Platform or any other individual’s User and enjoyment of similar services
infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products
violates any law for the time being in force
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
shall not be false, inaccurate or misleading
shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other suppliers

b) A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:

Users doesn’t reply to the payment verification mail sent by Blendora
Users fails to produce adequate documents during the payment details verification
Misuse of another Users’s phone/email
Users uses invalid address, email and phone no.
Overuse of a voucher code
Use of a special voucher not tagged to the email ID used.
Users returns the wrong product
Users refuses to pay for an order
Users involved in the snatch and run of any order
Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to Blendora
User with excessive returns
Repeated request for monetary compensation for fake/used order

c) Blendora may cancel any order that classify as ‘Bulk Orders’/’Fraud orders’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’/’Fraud Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by Blendora:

Products ordered are not for self-consumption but for commercial resale
Multiple orders placed for same product at the same address, depending on the product category.
Bulk quantity of the same product ordered
Invalid address given in order details
Any malpractice used to place the order
Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded
Any order paced using a technological glitch/loophole.

d) Blendora does not facilitate business to business transaction between Sellers and business customers. You are advised to refrain from transacting on the Platform if You intend to avail the benefits of input tax credit.

e) You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of Blendora.

f) You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads Blendora by sharing multiple address and phone numbers or transacting with malafide intentions.

g) We on certain landing page even allow our Users to experience free exchange of ideas and observations regarding interest in the field of fashion, including ‘viewing user generated content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or posting any user generated content to any specific dedicated page on the Platform, you accept and consent to the practices described in these ‘Terms of Service’ and ‘Privacy Policies’, as well as any other terms of prescribed by the Blendora on the Platform. You agree and undertake that when accessing, viewing and/or posting any user generated content on these pages You will not imitate, abuse, harass, any Customer/User or violate and exploit, any of these ‘Terms of Service’ of the Platform.

h) You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to bar any such activity.

i) You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.

j) You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity

k) You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

l) From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.

m) You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us.

n) The Content posted does not necessarily reflect Blendora views. In no event shall Blendora assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

o) AI Generated Tags for review are powered by ChatGPT from OpenAI and Microsoft. Please go through the complete reviews by the users for detailed information.

p) Blendora hereby disclaims any guarantees of exactness as to the finish, appearance, size, color etc., of the final Product as ordered by the User. Blendora Return & Exchange Policy offers you the option to return or exchange items purchased on Blendora within the return/exchange period (Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery). In case of return or exchange of the purchased item, please refer to the “Return and Exchange Policy” available on [●].

q) Please note that you can only use Blendora Credits to buy products from your registered account on the Blendora app or website. Blendora Credits cannot be:

Used for payment of orders placed on other Blendora accounts.
Transferred to any other Blendora user’s account, bank account, or wallets, etc.
Blendora may unilaterally terminate your account on any event as mentioned in the Terms of Use under the point no. 27. User Conduct and Rules on the Platform. Any Blendora credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases.

6. ACCOUNT & REGISTRATION OBLIGATIONS

To place orders on the GENNII PLATFORM, you must first sign up and log in. Ensure that your account and registration details are kept up to date for accurate communication regarding your purchases.

By accepting the Terms, you consent to receive promotional, transactional, and other types of communications, including newsletters, from Blendora and its affiliates. You can opt out of these communications or adjust your preferences using the options provided in the communications themselves or by updating your notification settings in your Blendora profile.

During the registration process and while using the GENNII PLATFORM, we may collect personal information such as your name, email address, phone number, age, address, and other contact details. We also gather demographic data (like age, gender, occupation, education) and track your interactions with the platform, including the pages you visit, the links you click, and the frequency of your visits. This information is managed according to Blendora’s Privacy Policy.

By providing your mobile number, you agree to receive updates via phone calls, SMS, mobile applications, or other electronic means related to your orders, shipments, deliveries, or customer support.

7. LIMITED LICENCE & ACCESS

1. Subject to the provisions set out in these Terms, Blendora grants you a personal, limited, non-exclusive, non-transferable and revocable license to access (for personal use only) the GENNII PLATFORM and avail the Services, only as expressly permitted in these Terms. Provided that you shall not download (other than page caching) or modify any portion thereof, except with express prior written consent of Blendora. Such limited license does not include/permit any resale or commercial use of the GENNII PLATFORM or its contents; any collection, use or derivative use of the GENNII PLATFORM, its contents, any product listings, descriptions, or prices; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools.

2. You hereby agree and undertake not to use, host, display, upload, modify, publish, transmit, update or share any information/ content/ message/ language/ document (including pursuant to gifting services/ printing services/ orders to be delivered to someone else-3rd party recipients/ messages to be delivered along with the order) (whether in writing or otherwise while communicating on the GENNII PLATFORM including but not limited to communicating with our support agents or delivery partners, through any medium) which (“Prohibited Conduct”):

Belongs to another person and to which you do not have any right or full rights;
Is harmful, threatening, abusive, indecent, discriminatory, tortious, vulgar, profane, harassing, blasphemous, defamatory, problematic, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise offensive, objectionable, menacing, inappropriate or unlawful in any manner whatever;
Contains material that violates the standards of the Services;
Accuses others of illegal activity, or describes physical confrontations;
Attempts to impersonate another person or entity;
Disguises or attempts to disguise the origin of your messages, content, including but not limited to by: (a) submitting your content under a false name or false pretences; or (b) disguising or attempting to disguise the IP address from which your content is submitted;
Harms minors in any way;
Infringes any patent, trademark, copyright or another proprietary/intellectual property right;
Violates any applicable law and/ or may result in a civil/ criminal liability;
Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
Is misleading or known to be false in any way; and/ or
Attempts to do any of the foregoing.

3. You acknowledge that Blendora has no obligation to monitor your – or anyone else’s – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.

4. Any and all liability arising out of or relating to violation of these Terms including in relation to the aforesaid information/ content/ message is your sole and absolute responsibility, and not of Blendora.

5. GENNII PLATFORM or any portion of the GENNII PLATFORM may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Blendora.

6. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the GENNII PLATFORM or of Blendora and/or its group companies/ affiliates without the express prior written consent of Blendora.

7. You may not use any meta tags or any other “hidden text” utilizing Blendora’s name or trademarks without the express prior written consent of Blendora.

8. You shall not attempt to gain unauthorized access to any portion or feature of the GENNII PLATFORM, or any other systems or networks connected to the GENNII PLATFORM or to any server, computer, network, or to any of the services offered on or through the GENNII PLATFORM, by hacking, ‘password mining’ or any other illegitimate means.

9. Any unauthorized use shall automatically terminate the permission or license granted by Blendora determined at Blendora’s sole discretion.

8. ADVERTISING

1. Some areas of the website may include advertising, promotional material, or other content submitted to Blendora by third parties, brands, or customers. The responsibility for ensuring that any material submitted for inclusion on the GENNII PLATFORM complies with applicable international and national laws rests solely with the party providing the information or material. Any interactions, transactions, or participation in promotions with advertisers other than Blendora—including payment, delivery of goods or services, and related terms, conditions, warranties, or representations—are strictly between you and the advertiser. Blendora is not responsible or liable for any errors, omissions, inaccuracies in advertising material, or any loss or damage resulting from such interactions or the presence of advertisers on the GENNII PLATFORM.

2. For charitable campaigns (“Charitable Campaigns”) featured on the GENNII PLATFORM, where customers can donate funds through a third-party website or bank account, Blendora is not involved in the collection or use of these funds. Blendora disclaims any responsibility or liability for the accuracy, completeness, legality, or reliability of information related to Charitable Campaigns. Information about these campaigns is provided for informational purposes only, and customers are encouraged to conduct independent verification before making any contributions.

3. Brands, advertisers, or sponsors may run various promotional campaigns, such as banner contests, sampling schemes, or other activities on the GENNII PLATFORM. Despite any other statements, you agree that Blendora will not be liable for these campaigns, including any associated contests or rewards. Such campaigns are strictly between you and the brands, advertisers, or sponsors, including the fulfillment of any obligations. Participation in these campaigns is at your own risk and governed by the terms and conditions set by the brands, advertisers, or sponsors. Blendora makes no representations or warranties regarding these campaigns, and the responsibility for fulfillment rests solely with the respective brand, advertiser, or sponsor.

9. DISCLAIMERS

You acknowledge and agree that by accessing the services on the GENNII PLATFORM and engaging in transactions, you do so at your own risk and exercise your own judgment. Blendora strives to present products, including their color, size, shape, and appearance, as accurately as possible. However, due to variations in display screens, the actual appearance of these products may differ from what is shown.

Blendora makes no representations or warranties regarding the products available on the platform and does not endorse or support the sale or purchase of any products. Blendora is not liable for any errors, inaccuracies, or omissions related to third-party information or inputs provided through the platform or otherwise.

You understand and agree that Blendora does not own, control, or hold title to any products involved in transactions between you and third-party sellers. Blendora has no control over the quality, delivery, or other aspects of the products and is not responsible for any damages or delays caused by products being out of stock or unavailable. Blendora shall not be responsible for any direct contacts made to Seller by the Buyer, Blendora will be liable only in case where, the Buyer transacts with the Seller through GENNII.

GUARANTEES AND WARRANTIES

The Seller explicitly guarantees and warrants that all Goods will be free from defects in design, materials, and workmanship, will adhere strictly to the provided specifications, drawings, and approved samples (if applicable), and will be new and of the highest suitable quality. Unless otherwise specified by Seller in writing, this warranty extends for one year from the date of original purchase. All warranties apply only to the original Purchaser unless otherwise agreed by Seller in writing. Seller’s sole obligation and Purchaser’s exclusive remedy for any justified claim under this warranty shall be limited to one of the following, at Seller’s sole discretion: (a) repair or replacement of the Product or (b) a credit for the price paid by the original Purchaser of the Product. This express warranty does not apply to, and no warranty remedy will be given for, Product issues resulting from: (a) accident, acts of nature, improper installation, improper assembly, unreasonable or improper use, lack of proper maintenance, unauthorized repairs or modifications, abuse, normal wear or tear of replaceable parts such as spouts and hoses, or other causes not directly arising from defects in materials or workmanship; (b) any Product damaged by the failure of the owner to use, maintain, or store the Product as specified in any applicable instructions and/or warnings provided by Seller or the manufacturer. In the event of breach, Buyer may either return for credit or require prompt correction, repair, or replacement of the defective or nonconforming Goods. Seller shall promptly correct all deficiencies for services related work which are found not to be in accordance with the statement of work. All costs, including shipping, travel, reasonable removal and installation costs in connection with Goods to be replaced or repaired, or for services to be re-performed shall be borne by Seller.

EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, SELLER MAKES NO WARRANTY WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR AGAINST INFRINGEMENT. IN THE EVENT WARRANTIES EXIST AT LAW THAT MAY NOT BE DISCLAIMED, PURCHASER AGREES THAT SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE ONE YEAR WARRANTY PERIOD AND TO THE REPLACEMENT VALUE OF THE PRODUCT.

10. DELIVERY PARTNERS

We arrange for the delivery of orders placed on the GENNII PLATFORM through independent contractors, known as delivery partners, on a principal-to-principal basis. To be clear, these delivery partners are not employees or agents of Blendora; they are independent service providers and are not exclusively bound by Blendora to provide delivery services at all times. There is no principal-agent relationship between Blendora and the delivery partners, and Blendora cannot be held liable for any actions or omissions of these delivery partners.

You are expected to respect the dignity and diversity of delivery partners and to contribute to a safe and respectful work environment, including preventing and deterring any form of harassment (including sexual harassment). We reserve the right to suspend or restrict your access to the GENNII PLATFORM at our discretion if you engage in any behavior towards a delivery partner that is discourteous, disrespectful, abusive, or otherwise inappropriate or unlawful. You must treat all delivery partners with courtesy and respect. Any consequences resulting from inappropriate behavior, including claims or compensation sought by delivery partners, will be your sole responsibility.

11. REVIEWS, FEEDBACK, AND SUBMISSIONS

Any reviews, comments, feedback, suggestions, ideas, and other submissions (collectively referred to as “Comments”) that you disclose, submit, or offer on the GENNII PLATFORM or in connection with its use shall be the exclusive property of Blendora. By using the GENNII PLATFORM and submitting your Comments, you grant Blendora and its affiliates a perpetual, irrevocable, worldwide, non-exclusive, fully paid, royalty-free, assignable, sub-licensable, and transferable license to use your Comments and all associated intellectual property rights for any purpose, including advertising and marketing.

Blendora may use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any Comments submitted, without restriction. Blendora is under no obligation to: (a) keep any Comments confidential; (b) provide compensation for any Comments or their use; or (c) respond to any Comments. You agree that your Comments will not violate the Terms or any third-party rights, including copyright, trademark, privacy, or any other personal or proprietary rights, and will not harm any person or entity. Additionally, your Comments will not include libelous, unlawful, threatening, abusive, obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails, or spam.

Blendora reserves the right, but is not obligated, to monitor, edit, or remove any Comments submitted on the GENNII PLATFORM. You grant Blendora the right to use any names associated with your Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead regarding the origin of any Comments you submit. You remain responsible for the content of your Comments and agree to indemnify Blendora, its affiliates, and their respective directors, employees, officers, agents, and representatives (“Blendora Parties”) against any claims, losses, or liabilities arising from your Comments.

Please note that any reliance on Comments from third parties or other users on the GENNII PLATFORM is at your own risk and expense.

12. INTELLECTUAL PROPERTY

Blendora and its brand/seller partners retain all intellectual property rights to the text, programs, products, processes, technology, images, content, and other materials displayed on the GENNII PLATFORM. Access to or use of the GENNII PLATFORM does not grant any license or sub-license to any intellectual property rights. All rights, including copyrights, related to the GENNII PLATFORM are owned by or licensed to Blendora. Any use of the GENNII PLATFORM or its contents, including copying or storing it in whole or in part, is prohibited without Blendora’s express prior written consent.

You may not modify, distribute, or re-post any content from the GENNII PLATFORM for any purpose. The names, logos, and all related product and service names, design marks, and slogans are trademarks or service marks of Blendora, its group companies, affiliates, partners, or suppliers/service providers. All other trademarks are the property of their respective owners. No license to use any trademarks or service marks is granted in connection with the materials on the GENNII PLATFORM. Access to or use of the GENNII PLATFORM does not authorize anyone to use any name, logo, or mark in any manner.

References to third-party names, marks, products, or services, or hyperlinks to third-party sites or information on the GENNII PLATFORM are provided solely for your convenience and do not imply Blendora’s endorsement, sponsorship, or recommendation of the third party or its products or services.

Blendora is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. Accessing third-party websites or services is done at your own risk and expense.

Report Intellectual Property Rights Infringement

Blendora respects the intellectual property rights of others. If you believe your intellectual property rights have been infringed, please notify us at [●]. We will review your notice and respond within a reasonable timeframe. We may take appropriate action in accordance with applicable laws and our policies, and may contact you for additional information. Please note that submitting inaccurate, false, or misleading information may lead to civil and/or criminal liability.

You agree to indemnify Blendora against all claims made by third parties related to the submission of your notice at [●].

13. PRIVACY POLICY

We are committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount. Our Privacy Policy explains how we collect, use, and safeguard your data. By registering, you consent to the collection and use of your information as outlined in our Privacy Policy [link]

14. INFORMATION DISCLOSURE

• To protect against the loss, misuse and alteration of the information under its control, Blendora has in place appropriate physical, electronic and managerial procedures. For example, Blendora servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although Blendora endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made fully secure. By using the GENNII PLATFORM, you agree that Blendora will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

• Call Recording: All calls between you and us (including between you and the delivery partners) (directly or indirectly through a third party) may be recorded by us or the third party engaged by us. All such calls are recorded including for internal training and quality purposes by us and/or any third party appointed by us. You explicitly agree and permit Blendora and the third party engaged by Blendora , to record all the calls/ information provided by you during your telecon and to share it with our authorized personnel / delivery partners.

• You also explicitly agree and permit Blendora to share any data (including call recordings) related to you with its group companies/ affiliates and/or the governmental/ regulatory authorities, if required under any law.

15. MISREPRESENTATION

Blendora accepts no responsibility for any unauthorized communications regarding offers, promotions, or sales, including any fraud or misrepresentation by third-party administrators that may result in loss or injury to users. Users should be aware that Blendora does not operate a call center and does not provide any landline, mobile number, email address, social media channel, or other electronic means of communication, except as specified in these Terms. Be cautious of unauthorized individuals or fraudsters posing as Blendora representatives.

For legitimate communication, users may contact Blendora using the following methods, in addition to the quicker in-app chat option:

Email: [●];[●]

Attention: [●]

Please note that Blendora will never request confidential information such as OTPs, CVVs, PINs, or card numbers through phone calls, emails, or any other means. Do not share sensitive information in response to such requests. Report any suspicious activities to [●].

16. YOU UNDERSTAND, AGREE & CONFIRM

1. You are solely responsible for providing accurate delivery details, including the recipient’s name, address, and contact information, as well as for making payments for all orders placed through your account, whether for delivery to your own address or someone else’s. Blendora is not liable for any issues related to this, including handling refund or order cancellation requests.

2. If a product delivery is delayed or returned (e.g., due to incorrect information, recipient’s unavailability, or refusal to accept the order), Blendora will not be responsible for re-delivery. Any costs incurred by Blendora in this context will be your responsibility.

3. While Blendora strives to deliver products/services within the timeframe provided at the time of ordering, we do not guarantee delivery times. Estimated delivery times are subject to change without notice and may be affected by factors beyond Blendora’s control.

4. If you instruct the delivery partner to leave the product at your doorstep or hand it over to someone else, you are fully responsible for the product. In such cases, you cannot claim any refund or compensation from Blendora for any loss, damage, or deficiency.

5. For cash on delivery orders, it is your sole responsibility to ensure accurate payment of the cash amount to the delivery partner. Blendora is not liable for any discrepancies in payment.

6. You must use Blendora’s services only for lawful purposes and adhere to all applicable laws and regulations while using the GENNII PLATFORM.

7. You must provide accurate and truthful information when requested. Blendora reserves the right to verify the information provided and may reject registration, cancel orders, or bar you from using Blendora’s services if any information is found to be false or inaccurate, without prior notice and without liability.

8. You acknowledge that you access and use Blendora’s services at your own risk and are expected to exercise prudent judgment when making transactions on the GENNII PLATFORM.

9. Transactions on the GENNII PLATFORM may incur various service charges, such as delivery charges, handling fees, convenience fees, or other charges that may be applicable. You will be informed of these charges before placing your order. By completing your order, you agree to pay these charges, which may vary based on factors like order value, distance, time of day, demand, and other conditions.

10. Before placing an order, you should carefully review the product description. By placing an order, you agree to the conditions of sale specified in the item’s description.

11. When using the GENNII PLATFORM or any services, you may encounter content that some may find offensive or objectionable. You agree to use the GENNII PLATFORM and its services at your own risk and acknowledge that, to the fullest extent permitted by law, Blendora and its affiliates are not liable for any content that may be deemed offensive or objectionable.

17. TERMS OF USE OF EXTERNAL WALLET

Blendora facilitates payments via other third-party Prepaid Instruments (“External Wallets”) for making payment for services offered within the GENNII application and such transactions are authorised by respective third-party Prepaid Instrument issuers on your request.

By proceeding to use the External Wallet on GENNII, you (“User”/ “you”/ “your”) signify your consent to be bound by these “Terms of Use of External Wallet” in addition to agreeing to the General Blendora Terms and Conditions “General ToU” and Blendora’s “Privacy Policy”.

General Terms

a) External wallet(s) are third party pre-paid payment instruments which are enabled inside Blendora Application.

b) Blendora is only facilitating:

the usage of External wallet balance within or outside GENNII mobile application where PhonePe is accepted as a Payment mode.
Loading of External wallet balance by using instruments saved on GENNII.

In either case(s), Blendora provides only online platform where you can link your listed External Wallet to your GENNII Accounts and use the balance of the said External Wallet for payments allowed by Blendora from time to time and in no way is responsible for creation or regulatory adherence of External wallet(s).

c) By agreeing to link your ‘External Wallet’ on GENNII, you are confirming that you have read and agreed to all terms and conditions as set-out by the Your respective Prepaid instrument issuers on their websites/Applications or may be provided in any other form.

d) By linking your External Wallet to GENNII, by authorising transactions on GENNII you are authorizing GENNII to perform multiple operations on Your External Wallet which includes, but is not limited to, debiting amounts against payments due to merchants, checking balance, crediting refunds and loading your External Wallet Balance etc with your express consent / authorisation.

e) You agree that all risks arising from online transactions using External Wallet will be borne by you.

f) Blendora reserves the right to disable the ‘External wallet’ option during payments by its sole discretion and without prior intimation.

g) Blendora reserves the right to de-link the ‘External Wallet’ from GENNII at any point in time without prior intimation.

h) Loading of External wallet inside GENNII App is subject to limits, rules and terms & conditions of respective External Wallet issuers and Blendora shall not have any control on such limits.

i) In case of failure of an External Wallet loading or if GENNII receives the money and the transaction fails, the amount would be refunded back to the source.

j) If you do not have sufficient External Wallet balance to complete a merchant payment you can combine it with PhonePe Wallet, Debit/Credit Card, UPI or any other mode made available to You by GENNII based on the transaction type and GENNII internal controls and limits.

Other Responsibilities

a) You shall promptly inform your External Wallet issuer for any unauthorized usage of your account, lost / stolen / misplaced / device or account details, and any other circumstances which may lead to unauthorized usage of your linked External Wallet .

b) You agree and understand that when you acquire goods or any other services from a Merchant platform through Blendora Services, we are not a party to the contract between you and the Merchant. We do not endorse any advertiser or Merchant linked to its website or app. Furthermore, we are under no obligation to monitor the Merchant’s service used by you; the Merchant alone will be responsible for all obligations under the contract including (without limitation) warranties or guarantees. Any dispute with or complaint against any Merchant must be directly resolved between you and the Merchant. It is clarified that we shall not be responsible or liable for any deficiency in goods and/or services purchased using Blendora Services related to External Wallet. You are instructed to satisfy yourself regarding the quality, quantity and fitness of any good and/or service before purchasing the same.

c) In case any amount is transferred erroneously by you to any Merchant or any other person, Blendora shall not be liable to refund such amount to you under any circumstances.

d) Any web-link on the website to a third-party site is not an endorsement of that web-link. By using or browsing any such other web-link, you shall be subject to the terms and conditions in each such web-link.

e) In the event of any dispute, Blendora records shall be binding as the conclusive evidence of the transactions carried out through use of External Wallets on GENNII Platform.

f) In case GENNII sends customer communications by SMS and/or email and they shall be deemed to have been received by You after they have been submitted for delivery to the SMS/email service providers.

g) You agree to receive all commercial messages including transactional messages from PhonePe/Merchant

h) You will use the Services related to External Wallet in good faith and in compliance with all applicable laws and regulations.

i) The information and material you provide in connection with the use of the Services related to External Wallet is true, lawful and accurate, and is not false, misleading or deceptive.

j) You should be solely responsible for payment of any taxes, duties or other governmental levies or any financial charges that may be imposed on any products or services purchased or supplied through the Services or otherwise arising from online transactions.

k) You shall not use Blendora Services for any purpose that might be construed as contrary or repugnant to any applicable law, regulation, guideline, judicial dicta, “General ToU” or for any purpose that might negatively prejudice the goodwill of Blendora.

l) You shall ensure that the Blendora Services are not used for Transactions in foreign currency. Blendora services are issued & shall be valid only in India and shall be used at Merchants only in India.

Prohibitions

a) You shall not use the Services to defraud Blendora, our affiliates or other members or users, or engage in other unlawful activities (including without limitation dealing in products or services prohibited by law).

b) You shall not impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another person’s digital identity/signatures or perform any other fraudulent activity.

c) You shall not purchase anything (products or services) using fraudulent funds.

d) You shall not use the Services in a manner that may result in complaints, disputes, imposition of fines, penalties, chargebacks or any other liability to Blendora.

e) You shall not use Blendora services for money laundering, tax evasion or any other illegal activities and Blendora shall reserve the right to stop, reject, report any transactions or accounts contravenes our internal policies and guidelines.

General Provisions

a) Blendora and third party partners make no warranty, express or implied regarding the quality of Services including but not limited to: i) the Services will meet your requirements; II) the Services will be uninterrupted, timely or error free; or III) any products, information or material obtained by You in connection with the services will meet Your requirements.

b) Except as expressly provided herein and to the full extent permitted by law, the Services are provided “as is”, “as available” and “with all faults”. All such warranties, representations, conditions, undertakings and terms, whether express or implied, are hereby excluded. It is your responsibility to evaluate the accuracy, completeness and usefulness of the Services related to the use of External Wallet and other information provided by Blendora or generally available. We do not authorise anyone to make any warranty on our behalf and you should not rely on any such statement.

c) In no event will Blendora be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the Services, however caused and whether arising in contract, tort, negligence, warranty or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever is less.

d) If you have a dispute with other parties, you release Blendora (and our affiliates and officers, directors, agents, and employees thereof) from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

e) If any provision of this Terms of use of External Wallet is held to be invalid or otherwise unenforceable, then that provision shall be deleted, and the remaining provisions shall remain valid and enforceable.

f) Headings are for convenience purposes only and in no way define, limit, construe or describe the scope or extent of such section.

g) Any failure by Blendora to exercise any of our rights under this Agreement shall not constitute a waiver of such right or a waiver with respect to subsequent or similar breach. A waiver shall be effective only if made in writing.

h) Blendora shall have the right to assign this Terms of use of External Wallet (including all of our rights, titles, benefits, interests, and obligations and duties in this Agreement) to any of our affiliates and to any successor in interest. Blendora may delegate certain rights and responsibilities under this Terms of use of External Wallet to independent contractors or other third parties. You may not assign, in whole or part, this Agreement to any person or entity without our prior written consent which may be withheld at our sole discretion.

i) If there is any conflict between the English version and another language version of this Agreement, the English version shall prevail.

18. TAXES ON YOUR ORDER

For orders placed through the GENNII PLATFORM, Blendora will provide documents such as order summaries and tax invoices as required by applicable laws and standard business practices. Your order may include the following components and corresponding documents:

For goods supplied by third-party sellers listed on the GENNII PLATFORM: A Tax Invoice cum Bill of Supply issued by the third-party seller.
For services provided by Blendora or a third-party service provider: A Tax Invoice issued by Blendora or the third-party service provider.

These documents will be available for viewing on the order summary page once the goods have been delivered.

You acknowledge and agree that any entitlement to GST benefits for goods or services purchased through the GENNII PLATFORM will depend on providing a valid GST number at the time of order placement.

19. DISPATCH OF PRODUCTS AND / OR SERVICES

a) The Seller, shall dispatch the products and / or services for every transaction to the Buyer within the time period as provided in the ToU to ensure that the products and / or services are delivered in a timely manner. Further, the Seller will solely be responsible for undertaking transit insurance for products sold by him on the Platform. For avoidance of doubt, Blendora will not be responsible for undertaking any insurance(s) for products sold by Sellers on the Platform.

b) Seller shall provide dispatch details and details of after-sales services related to products and services listed by it on the Platform to Blendora in such a manner and within a time period as provided in the policies, failing which the transaction shall stand cancelled.

c) Seller shall dispatch the products and / or services using only an approved delivery channel which provides appropriate ‘proof of dispatch’ & ‘proof of delivery’ (PoDs) documentation. The PoDs should be furnished to Blendora on demand within the time frame as notified from time to time. Blendora is not associated with any delivery partner. The Seller will solely be responsible for all queries/ issues relating to delivery of products.

d) Seller agrees that the dispatch details shall be true, correct, and duly authorised and shall not be misleading, fraudulent, false, unauthorised, illegal and shall not contain any misrepresentation of facts.

20. ORDER CANCELLATION

You acknowledge that (a) your cancellation or attempt to cancel an order, or (b) cancellation due to reasons not attributable to Blendora, constitutes a breach of the Terms. Any such request will be considered only if accepted by Blendora. For permitted cancellations, a refund may be issued, which could take the form of promotional codes or coupons. These will be available for use on a future transaction on the GENNII PLATFORM, subject to the applicable terms and validity period.

Blendora may cancel orders under the following circumstances: (a) if fraudulent activity is suspected, (b) if the transaction does not comply with or violates these Terms, (c) if the product(s) are unavailable, or (d) due to reasons beyond Blendora’s control, including delivery-related logistical issues. In such cases, Blendora will process a refund for the relevant product/order within approximately 72 hours.

Blendora strives to ensure that product/service specifications and prices are accurate. However, due to technical issues, typographical errors, or incorrect information from third-party sellers, discrepancies may occur. If an error is detected, you will be notified as soon as possible. In such cases, Blendora reserves the right to cancel the order and issue a refund, if applicable, in the form of credit, cashback, coupons, or promotional codes for the value of the relevant product/order. These will be available for use on a future transaction on the GENNII PLATFORM, subject to the applicable terms and validity period.

Blendora reserves the right to deny access to users who do not comply with the Terms or who are suspected of fraudulent activity, and to cancel any future orders placed by such users.

21. RETURNS AND REFUNDS

a) Once delivered, products are generally non-returnable, non-replaceable, and non-exchangeable, except under the following conditions:

If the product is damaged, defective, expired at the time of delivery, or incorrectly delivered.
If the return or exchange policy specific to the product explicitly allows for it. In such cases, return or exchange requests will be processed according to the terms of the relevant policy, including any specified timelines and conditions. Please review the return policy for each product on the GENNII PLATFORM before submitting a request for return, exchange, or refund.

b) Refunds for approved returns and cancellations will be processed within 3 working days from the date of return or cancellation approval, subject to satisfactory checks.

c) Unless otherwise specified or agreed upon between Blendora and the customer, refunds for payments made via electronic methods (e.g., debit card, credit card, net banking, UPI) will be processed in the same manner as the original payment. Alternatively, refunds may be issued as credit, cashback, or promotional codes for use on future transactions on the GENNII PLATFORM, in accordance with the specified terms, including validity periods. Refunds issued as credits will be reflected in your account based on the policies of the respective banks.

d) For products purchased with cash on delivery, refunds will be issued as promotional codes, which will expire 30 days from the date of issuance. Refunds for online payments can also be issued as promotional codes. Once a promotional code is issued, it cannot be transferred back to another payment method. All other promotional codes will expire within 7 days of issuance.

e) All refunds shall be processed in Indian Rupees only.

22. GIFTING SERVICES

The following terms are additional to and not a replacement for, or derogation from, the other terms governing the use and access of the GENNII PLATFORM:

a) You can place an order for products to be delivered as a gift. Please note that the gifting services are only available for certain products listed on the GENNII PLATFORM (“Eligible Product(s)”).

b) You agree to use the gifting services to send and/or receive Eligible Product(s) only to individuals you know personally. You must not order or gift Eligible Product(s) to anyone who might find the delivery uncomfortable, inconvenient, or embarrassing. To place a gift order, you will need to provide the recipient’s contact details, including name, phone number, address, or any other information required for delivery (“Contact Information”). These terms also apply to orders placed through your account for delivery to someone else, whether as a gift or otherwise, and regardless of payment method.

c) By using the gifting service, you confirm that you have obtained consent from the gift recipient to provide their Contact Information. You further agree to indemnify and hold harmless the Blendora Parties from any claims or disputes initiated by the gift recipient whose Contact Information you provided. You must not use the gifting services to harass, intimidate, or otherwise harm the recipient. You are responsible for any issues arising from the recipient’s refusal or any negative outcomes for either the recipient or Blendora. If the recipient cannot be contacted, the delivery partner or we may reach out to you for further assistance. These provisions also apply to non-gift orders placed through your account for delivery to others, whether paid in advance or on a cash-on-delivery basis.

d) Gifting services may incur additional fees or charges, which will be shown at the time of service selection. You will be notified of these fees before placing the order. By placing the order, you agree to pay the indicated fees and charges. Pre-payment may be required for gifting services, and cash on delivery may not be available.

e) You may include a message with your gift order, and we will strive to deliver it. However, there may be instances where the message cannot be sent. Please refer to the terms on Prohibited Conduct in relation to the quality of such messages.

23. DELIVERY & INSTALLATION

a. The Company shall exercise all possible measures to ensure that any Product booked on the Website is shipped within Seven (7) working days from the date of booking of order on the Website subject to the successful realization of payment made against the said Order and availability of the Product(s). However, the User understands and confirms that the Company shall not be held responsible for any delay in shipment of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure shipment of the Product within the above mentioned timelines.

b. In case of the User books orders of multiple Products in one transaction, the Company would endeavour to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues. If the User purchases multiple Products in a single transaction, then all the Products would be shipped to a single shipping address given by the User. If the User wishes to ship Products to different addresses, then the User should book separate orders based on delivery addresses.

c. Company may choose to deliver the Products through our Service Partners. For the purpose of effecting the delivery, the delivery person may connect with the user before the delivery. As part of the process, the delivery person may request you to sign the proof of delivery which needs to be signed and returned to the delivery personnel. The delivery person may in cases wherein the delivery is accepted by a person other than the one under whose name the order is placed may request such person to show valid identity proof.

d. Installation of Products will be undertaken by the respective brands or Company’s service partners. Standard installation charges, if any shall be applicable and the User undertakes to abide by and pay necessary charges.

24. 3RD PARTY SERVICES

The following terms are additional to and do not replace or derogate from the existing terms governing the use and access of the GENNII PLATFORM:

• Occasionally, Blendora may partner with third parties to enhance your customer experience on the GENNII PLATFORM. You may have the option to access certain third-party services via the GENNII PLATFORM, or these services may be included in the product package. Examples include installation services provided by third parties or demo services offered as part of advertising and marketing campaigns. In such cases:

a) You acknowledge and agree that these services are provided solely by the third parties, under their own terms and conditions. Blendora has no role or control over the fulfillment or completion of these services, including order tracking, customer support, and grievance resolution.

b) By opting for these add-on services or purchasing a product that includes such services, you explicitly consent to share your personal information and order details with the third-party service provider. Your personal information will then be subject to the privacy policy of the third-party service provider, which may be updated periodically.

c) You understand that Blendora does not guarantee or warrant the services provided by the third party and makes no representations regarding their reliability, quality, or suitability.

d) You agree that soliciting or receiving these third-party services is at your own risk. Blendora will not be liable for any acts or omissions of the third-party service provider, including those of their employees, agents, contractors, or representatives.

e) By using such third-party services, you accept these terms and agree that: (a) Blendora and its affiliates will not be liable for any loss or damage, direct or indirect, including theft that you may suffer in connection with these services and (b) Blendora will not mediate any disputes or issues between you and the third parties.

25. INDEMNITY

Despite any provisions to the contrary, you agree to indemnify, defend, and hold harmless the Blendora Parties from any third-party claims, damages (both actual and consequential), actions, proceedings, demands, losses, liabilities, costs, and expenses (including reasonable legal fees) incurred or suffered by them as a result of or in connection with:

(a) Your comments and/or content; (b) Your unauthorized use of the GENNII PLATFORM/Services or any products or services included in or advertised through the Services; (c) Your access to and use of the Services; (d) Your infringement of any rights belonging to another party; or (e) Your breach of these Terms (including the Privacy Policy and any violation of intellectual property rights of third parties) and/or applicable law.

We retain the exclusive right to settle, compromise, and pay any claims or actions brought against us without needing your prior consent. Additionally, we reserve the right, at your expense, to assume exclusive control and defense of any matter for which you are obligated to indemnify us. You agree to cooperate with our defense in these claims. You may not settle any matter where we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will make reasonable efforts to notify you of any such claims, actions, or proceedings upon becoming aware of them. This indemnification obligation will survive the expiration or termination of these Terms.

26. PAYMENT FACILITY AND RELATED INFORMATION

All payments for orders and/or services must be made exclusively in Indian Rupees.

The available payment methods on the GENNII PLATFORM will be displayed at the time of payment and may include, but are not limited to, credit cards, debit cards, net banking, UPI, cash on delivery, or other RBI-approved payment methods. Please note that cash on delivery may not be available for all orders.

To process payments, you acknowledge and agree that Blendora may use third-party vendors and service providers, including payment gateways, to handle payment transactions and manage payment card information.

The Vendors and Customers will hold Blendora harmless if the payment is made by Customer directly to the Seller.

You represent, warrant, and covenant that you are legally entitled and/or authorized to provide the payment details and make payments using those details. You will be solely responsible for any payments made using your payment information, and you confirm that such use complies with all applicable laws.

The payment facility provided by Blendora is not a banking or financial service but a facilitation service that leverages existing banking infrastructure and card payment gateway networks to process online payments.

You agree that certain payment methods may incur additional fees, such as transaction fees or other charges, imposed by the respective issuer for processing your payment transaction.

27. LIMITATION OF LIABILITY

Notwithstanding any contrary provisions:

The Blendora Parties will not be liable for any claims, damages, or losses to the customer or any other person, except as determined by a final and non-appealable order from a court of competent jurisdiction.

Subject to the aforementioned limitation, the maximum aggregate liability of the Blendora Parties, if any, as established and ordered, will not exceed a refund of the amount charged from the relevant user for the purchases related to the specific order that led to such liability.

Under no circumstances will Blendora be liable for any indirect, special, consequential, exemplary, punitive, or incidental damages, including, but not limited to, loss of profit, loss of reputation, or loss of business opportunities, whether arising from contract or tort.

You must initiate any legal action against us within one (1) year of the occurrence of the alleged harm. Failure to do so within this timeframe will permanently bar any claims or causes of action related to the same facts or occurrences, regardless of any statute of limitations or contrary laws. Additionally, any failure by us to enforce or exercise any provision of these Terms or related rights within this period will not be considered a waiver of that right or provision.

28. TERMINATION

Blendora reserves the right, at its sole discretion and without any liability, to terminate or refuse your registration, end your use of the GENNII PLATFORM/Services, and/or restrict your access to the GENNII PLATFORM/Services. This can occur without prior notice and for any reason, including if Blendora has reason to believe, based on usage patterns or otherwise, that: (a) you do not meet the eligibility criteria or have violated these criteria, or (b) you may be in breach of these Terms (including the Privacy Policy). In such cases, Blendora may immediately deactivate or delete your account and related information, and deny any further access to your account or the Services. If you use the Services in violation of these Terms, Blendora may retain all data collected from your use of the Services at its discretion. Blendora will not be liable to you or any third party for the discontinuation or termination of your access to the Services.

You may delete your account at any time through the options available on the GENNII PLATFORM/App and by ceasing to use the GENNII PLATFORM/Services. Your personal data will be handled according to Blendora’s Privacy Policy, which may be updated from time to time.

Any rights related to Comments, indemnification, and provisions concerning Governing Law and Jurisdiction shall remain in effect even after termination of these Terms. Termination of these Terms does not affect your obligation to pay for products/services already ordered or accessed through the GENNII PLATFORM, nor does it affect any liability that may have arisen or may arise from events occurring before the termination date.

29. BUSINESS TRANSITIONS

You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.

30. USER GENERATED CONTENT

We invite you to post content on our Platform, including your comments, feedback, pictures, or any other information that you would like to be made available on our Platform. Please note that such content will be available to all visitors to our Platform and may become public. We cannot prevent such information from being used in a manner that is contrary to this Policy, applicable laws, or your personal privacy, and we disclaim all liability (express or implied) in this regard. Further, you agree to comply with all applicable laws in relation to the content uploaded or otherwise shared by you on our Platform. You understand and acknowledge that you will be solely responsible for any information published by you on our Platform that violates applicable laws.

31. UPDATES TO THIS POLICY

a. We may occasionally update this Policy. If we make changes to this Policy, we will upload the revised policy on the Platform or share it with you through other means, such as email. To the extent permitted under applicable law, by using our Platform after such notice, you consent to updates made to this Policy.

(b) We encourage you to periodically review this Policy for the latest information on our privacy practices.

32. GRIEVANCE OFFICER

If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us, with your queries, grievances, feedback, and comments at [●] or contact our grievance officer whose contact details are provided below:

Grievance Officers
Name: [●];
Designation: [●]
Email: [●]

33. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.

Courts at GUJARAT shall have exclusive jurisdiction over any proceedings arising in respect of these Terms.