Grievance Policy
Grievance Policy for Blendora Services Pvt Ltd (Brand Name: Gennii)
At Blendora Services Pvt Ltd, we are committed to providing excellent services to our customers. We understand that there may be occasions when you are not satisfied with our services or have concerns that need to be addressed. This Grievance Policy outlines our approach to handling customer grievances and the steps you can take if you need to raise a concern.
1. Lodging a Grievance
If you have a grievance or concern about the services provided by Blendora Services Pvt Ltd, you can lodge a complaint by contacting our customer service team through any of the following channels:
- - Phone: 81082 71827
- - Email: contact@gennii.com
- - In-person at our office or service location
When lodging a grievance, please provide as much detail as possible, including your name, contact information, the nature of the grievance, and any relevant documentation or supporting evidence.
2. Acknowledgment and Resolution
Upon receiving your grievance, our customer service team will acknowledge your complaint and provide you with a unique reference number for tracking purposes. We will make every effort to address your grievance in a timely manner and keep you informed about the progress of the investigation.
Our goal is to resolve grievances as quickly as possible while ensuring a fair and thorough review of the concerns raised. Depending on the nature of the grievance, the resolution may involve one or more of the following actions:
- - Investigating the circumstances surrounding the grievance
- - Communicating with the relevant service professionals and personnel involved
- - Offering a solution or restitution to address the grievance
- - Implementing corrective measures to prevent similar issues in the future
- - Providing a clear explanation of the steps taken to resolve the grievance
3. Escalation of Grievances
If you are not satisfied with the response to your grievance, you have the right to request an escalation of your complaint to a higher level within our company. Our customer service team will assist you in escalating your grievance to the appropriate department or managerial level for further review and consideration.
We are committed to addressing all grievances in a fair and impartial manner, and we will ensure that the escalation process is handled by experienced personnel who can provide a fresh perspective on the matter.
4. Communication and Feedback
Throughout the grievance handling process, we will maintain open and transparent communication with you. We will keep you informed of the status of your grievance, any actions taken, and the expected timeline for resolution. We value your feedback and encourage you to share any additional information or concerns that may arise during the process.
5. Record Keeping and Documentation
We will maintain accurate records of all grievances received, including the details of the complaint, the actions taken to resolve the grievance, and any outcomes or resolutions. This documentation allows us to track the handling of grievances, identify trends, and implement improvements to prevent similar issues from occurring in the future.
6. Confidentiality and Privacy
We understand the sensitive nature of grievances, and we are committed to handling all information provided to us with the utmost confidentiality and privacy. Your personal information and the details of your grievance will only be shared with individuals who are directly involved in the grievance handling process.
7. Continuous Improvement
At Blendora Services Pvt Ltd, we view customer grievances as opportunities to improve our services and address any shortcomings in our operations. We will use the feedback from grievances to identify areas for enhancement, implement corrective measures, and ensure that similar issues do not reoccur.
8. Contact Information
If you have any questions or concerns about our Grievance Policy, or if you need to lodge a grievance, please contact us using the following information:
- Blendora Services Pvt. Ltd.
- Contact Address: 09, Shraddha Arcade, First Floor, Near B Division Police Station, GIDC, Surendranagar-363001.
- Email: contact@gennii.com
- Phone: 81082 71827
We are committed to addressing your grievances promptly and fairly, and we appreciate the opportunity to improve our services based on your feedback. Thank you for choosing Gennii for your home service needs.
